Last Updated: [8/17/2025]

NC Smart Hands LLC (“NC Smart Hands,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, submit service requests, or engage with our IT asset disposition (ITAD), recycling, and data destruction services.

By using our website and services, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Personal Information: Name, company, phone number, email address, and pickup/delivery addresses submitted through our forms or during service scheduling.
   
• Service Information: Equipment details (e.g., device types, serial numbers), Certificates of Destruction, and logistics data related to pickups and decommissioning projects.
   
• Usage Data: Technical information such as IP address, browser type, pages visited, and time spent on our site (for analytics and security).
   
• Communications: Emails, calls, or other correspondence with our team.
   

We use the information we collect to:

• Provide, manage, and schedule recycling and data destruction services.
   
• Generate legally compliant records such as Certificates of Destruction.
   
• Respond to inquiries and customer service requests.
   
• Improve our website, services, and customer experience.
   
• Meet legal and regulatory requirements.
   

We do not sell or rent your personal information to third parties.

We may share information only in the following circumstances:

• Service Providers: With trusted partners who assist in service delivery (e.g., freight carriers, logistics support), under strict confidentiality obligations.
   
• Compliance & Legal: When required by law, regulation, or court order.
   
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.
   

We retain personal and service data only as long as necessary to fulfill the purposes outlined above or to comply with legal and contractual obligations. Certificates of Destruction and service records may be stored for audit and compliance purposes.

Protecting your data is central to our business. We implement commercially reasonable safeguards—including secure storage, restricted access, and encryption where applicable—to prevent unauthorized access, alteration, disclosure, or destruction of your information.

Our website may use cookies and similar technologies to improve site performance and user experience. You can disable cookies in your browser settings, but some features may not function properly.

Our services are directed to businesses and individuals over the age of 18. We do not knowingly collect information from children under 13.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy periodically. Any changes will be posted here with the updated date. Significant changes may also be communicated via email.

If you have questions about this Privacy Policy or our data practices, please contact us:

📧 info@ncsmarthands.com
🌐 www.ncsmarthands.com/privacy
📍 NC Smart Hands LLC, 202 coley farm rd, fuquay-varina, NC 27526